Privacy Policy

Your privacy and data security are our top priorities

Last Updated: 14th November 2025
Effective: 1st November 2025

This Privacy Policy describes the policies of Medy.UK LTD, Unit 2 Micklehead Business Park, St Michaels Road, Lea Green, North West England WA9 4YU, United Kingdom of Great Britain and Northern Ireland, email: help@medy.uk, on the collection, use and disclosure of your information that we collect when you use our website (www.medy.uk).

By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

Important Notice

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service. We therefore recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

Name
Email
Mobile
Date of Birth
Address
Work Address
Payment Info
Gender
Height
Weight
BMI
Other relevant clinical information

How We Collect Your Information

We collect and receive information about you in the following manner:

1

When you fill up the registration form or otherwise submit personal information

2

When you interact with the website

3

From public sources

How We Use Your Information

We will use the information that we collect about you for the following purposes:

Creating user account
Enforce T&C
Processing payment
Support
Administration info
Targeted advertising
Manage customer order
Site protection
Dispute resolution
Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below.

We may share your information with the following third parties:

Ad service
Sponsors
Marketing agencies
Legal entities
Analytics
Payment recovery services
Data collection & process

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. We may also disclose your personal information: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights.

Retention of Your Information

8

Years Retention Period

We will retain your personal information with us for 8 years or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc.

Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have the following rights:

Access and rectify or erase your personal data

Receive a copy of your personal data

Restrict or object to the active processing of your data

Ask us to share (port) your personal information to another entity

Withdraw any consent you provided to us to process your data

Lodge a complaint with a statutory authority

To exercise these rights, please contact us at help@medy.uk. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at help@medy.uk. Please note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, please contact our Grievance Officer:

Medy.UK LTD

Unit 2 Micklehead Business Park

St Michaels Road, Lea Green

St Helens, North West England

WA9 4YU, United Kingdom

Email: help@medy.uk

We will address your concerns in accordance with applicable law.

Third Party Links & Use of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Cookies

To learn more about how we use cookies and your choices in relation to these tracking technologies, please refer to our Cookie Policy.