Delete Your Account
You can permanently delete your Medy account and personal data at any time from your patient dashboard. Here's how.
How to delete your account
Account deletion is a self-service feature inside the Medy patient dashboard — available on medy.uk and in the Medy iOS/Android app, since they share the same account:
Log in to your Medy account at medy.uk, or in the Medy app
Open the "Account" tab in your patient dashboard
Scroll down to the "Danger zone" section
Tap "Delete account", confirm your password, and type DELETE to confirm
You'll be taken to the normal Medy login. Once signed in, you're on your patient dashboard where account deletion is available.
What happens next
Once confirmed, deletion is immediate and permanent. The following is erased straight away:
Prescription and clinical records
As a registered UK pharmacy, we're required by GPhC regulation to keep prescription, consultation and order records even after account deletion. These are anonymised and disconnected from your name and contact details — see our Privacy Policy for our retention period.
Can't log in?
If you've lost access to your account, email us from the address registered to your account and we'll verify your identity and process the deletion request on your behalf.